FAQ – Cleanwave Smart Toilets

Cleanwave Smart Toilet is a modern, fully integrated toilet with bidet functionality — offering washing, drying, deodorizing, and other hygiene-enhancing features.

The toilet uses built-in sensors and programmable controls to automate hygiene functions. It automatically cleans you with a stream of warm water, followed by air drying. The toilet also handles flushing and deodorizing, all while providing a comfortable heated seat and intuitive controls.

Cleanwave offers superior personal hygiene, comfort, and convenience. It helps reduce the use of toilet paper, promotes better skin care, and provides a touchless experience that is particularly valuable for people with mobility issues or sensitive skin. It also enhances the aesthetics and value of your bathroom.

Yes, Cleanwave is perfect for families. It offers customizable comfort settings that can be used safely by adults, seniors, and children under supervision. Its hygiene features also help promote better cleanliness in family households.

Yes. Cleanwave is safe for children when used with supervision. The water pressure, temperature, and seat heat can be adjusted to gentle settings suitable for young users. The toilet also features soft-close lids and child-friendly operation.

Cleanwave is ideal for anyone who values personal hygiene, comfort, and modern bathroom design. It is especially popular with families, seniors, people with mobility challenges, and luxury homeowners seeking a premium bathroom experience.

Unlike standard toilets, Cleanwave integrates advanced hygiene features such as bidet washing, warm air drying, heated seat, deodorization, and automated cleaning. It offers an all-in-one solution without the need for separate bidet attachments or complicated installations.

No, Cleanwave toilets are very user-friendly. The controls are intuitive, and basic functions can be used without technical knowledge. The toilet also offers one-touch operation for the most common features.

The flagship model is the Cleanwave Breeze 700, designed for premium home and hospitality use. Additional models for both residential and commercial spaces will be available in the future.

Cleanwave Breeze 700 is currently offered in a modern white ceramic finish, designed to match most bathroom interiors. Additional finishes may be introduced in future collections.

Each Cleanwave toilet comes with the main unit, installation hardware, user manual, and warranty documentation. Some models may also include accessories such as remote controls, depending on package options.

Cleanwave is compatible with most standard European and international bathroom installations, including popular wall-hung frames (Geberit, Grohe, Viega) and floor-standing setups. Standard water and electrical connections are required.

Cleanwave Breeze 700 fits in the space of a standard wall-hung or floor-standing toilet. No additional bathroom space is required, making it suitable even for compact bathrooms.

We recommend installation by a professional plumber or authorized technician, especially for first-time installations. Standard water and power connections are used, so the process is straightforward and fast.

With proper maintenance, a Cleanwave toilet can last over 10 years, comparable to or exceeding the lifespan of traditional high-quality toilets.

Yes. Cleanwave toilets are engineered for energy and water efficiency. The washing system uses minimal water compared to traditional toilet flushing, and helps reduce toilet paper consumption — making it an eco-friendly solution.

Yes, you can. However, many users find that the need for toilet paper is greatly reduced or even eliminated thanks to Cleanwave’s advanced washing and drying functions.

No, Cleanwave toilets operate quietly. The flushing, washing, and drying functions are designed for low noise, making them ideal for household use at any time of day or night.

Yes, Cleanwave is suitable for houses, apartments, and commercial settings — provided there is access to water and electricity. It is also a popular choice for luxury hotels and wellness spaces.

Yes. Cleanwave Breeze 700 meets all required European certifications and standards for electrical safety, water efficiency, and hygiene.

Yes, the seat is gently heated with adjustable temperature for added comfort.

Yes. The Cleanwave Breeze 700 is equipped with a heated seat with adjustable temperature levels. It ensures comfort, especially during colder months.

Yes. Cleanwave provides advanced bidet washing functions for both front and rear cleansing, with adjustable water pressure and temperature for optimal comfort and hygiene.

Yes. After washing, Cleanwave uses a warm air dryer to gently and effectively dry you, reducing or eliminating the need for toilet paper.

Yes. You can easily adjust the water temperature through the control panel, ensuring a comfortable experience tailored to your preferences.

Yes. Cleanwave allows you to set the desired water pressure level for each wash, providing gentle or more intense cleansing as you prefer.

Yes. The oscillating wash feature moves the nozzle back and forth to provide a more thorough and comfortable cleaning experience.

Yes. Cleanwave Breeze 700 features an automatic deodorizing system that activates during and after use to keep the bathroom fresh and odor-free.

Yes. Cleanwave features an automatic flush function after use. You can also initiate a manual flush using the control panel.

Yes. The nozzle position can be fine-tuned to match your individual anatomy, ensuring an optimal and comfortable wash every time.

Yes. The Cleanwave Breeze 700 is equipped with a soft-close lid and seat, preventing noise and wear caused by slamming.

Yes. Cleanwave features a discreet night light to help you navigate the bathroom during nighttime without turning on bright lights.

Yes. The Cleanwave system is designed to be water-efficient, using optimized spray patterns and flush cycles that consume less water than traditional toilets.

Yes. Cleanwave toilets are engineered for energy efficiency with intelligent temperature management and eco modes to minimize power consumption during standby.

Yes. The nozzle automatically cleans itself before and after each use to maintain optimal hygiene.

Yes. Cleanwave Breeze 700 offers various wash modes, including front wash, rear wash, oscillating wash, and massage wash, to suit user preferences.

Yes, with supervision. Adjustable settings allow gentle operation suitable for children, making it family-friendly.

Cleanwave toilets are compatible with standard in-line water filters if needed. This ensures optimal water quality and longer device life, especially in areas with hard water.

Cleanwave Breeze 700 is controlled via an intuitive side control panel. Some models may also include a remote control option for enhanced convenience.

Minimal maintenance is needed. Regular cleaning of surfaces and periodic checkups of nozzle and filters will keep your Cleanwave running smoothly for years.

Yes. The air dryer offers adjustable temperature settings for a comfortable and effective drying experience.

Yes, Cleanwave Breeze 700 is compatible with most standard Geberit frames. Please consult product documentation for details.

Yes. Cleanwave Breeze 700 is compatible with most standard Geberit wall-hung frames (including Sigma 8 cm and 12 cm models). Always verify the exact model dimensions to ensure proper installation.

Yes. Cleanwave Breeze 700 can be installed on floor-standing toilet frames, as long as standard water and electrical connections are available. Please refer to the product installation manual for specifics.

Cleanwave requires a standard cold water connection (1/2 inch) and an electrical outlet (220–240V). No special plumbing is needed beyond what is typically used for modern toilets.

Optimal water pressure for Cleanwave is between 2–6 bar. The toilet is designed to operate effectively within this range to ensure consistent washing performance.

Yes. Cleanwave is designed to fit in spaces equivalent to a standard toilet. It is suitable for small bathrooms and even compact powder rooms.

While you can use any qualified plumber or bathroom installer, we recommend using certified technicians familiar with Cleanwave for the best installation quality and warranty protection.

Typical installation takes 1–2 hours when performed by a professional, depending on the bathroom setup and availability of water and electrical connections.

Yes. As long as there is access to a modern water supply and an electrical outlet can be installed nearby, Cleanwave can be used in both new and older properties.

No. Cleanwave is designed for easy retrofit. In most cases, it can replace an existing toilet without the need for major remodeling.

No. A standard 220–240V grounded outlet is sufficient. It should be installed in accordance with local electrical codes and positioned within reach of the toilet.

Yes. Cleanwave is popular in both apartments and private homes. Installation is possible anywhere with suitable water and electrical connections.

Yes. Cleanwave is an excellent choice for premium hotels seeking to enhance guest comfort and bathroom hygiene standards. It can be installed in both new builds and existing properties.

Yes. Every Cleanwave toilet comes with a detailed installation manual, and we also provide digital resources and support for professional installers.

Yes. Cleanwave toilets can be relocated, provided proper reinstallation is performed by a professional. Please consult your installer or our support team for guidance.

Yes — provided the landlord allows it and necessary connections are available. Cleanwave is popular in high-end rental properties for added value and appeal.

For wall-hung frames, standard Geberit or equivalent in-wall systems are sufficient. No additional depth is needed beyond standard frame dimensions.

Yes. Cleanwave is fully compatible with concealed cistern systems using compatible wall-hung frames. Refer to the product documentation for supported models.

No. Cleanwave heats the water internally. It connects only to a cold water supply line.

Ensure there is a cold water line and an electrical outlet near the installation area. Confirm wall frame compatibility if using a wall-hung model.

Yes. Cleanwave is perfect for spas, wellness centers, and beauty clinics seeking to provide their clients with the highest level of hygiene and comfort.

We recommend using standard, non-abrasive bathroom cleaners with a soft cloth to maintain surface quality.

You can clean your Cleanwave toilet using standard, non-abrasive bathroom cleaners and a soft cloth. Avoid using harsh chemicals or abrasive sponges that could damage the ceramic or components.

No special products are required. Gentle, pH-neutral bathroom cleaners are sufficient for keeping your Cleanwave toilet hygienic and in top condition.

The nozzle is self-cleaning after each use. However, we recommend occasionally wiping the nozzle area with a soft cloth as part of your regular bathroom cleaning routine.

The nozzle is self-cleaning and designed to stay hygienic, but some models allow partial extension for manual wiping. Please refer to the product manual for specific instructions.

You can gently wipe the air dryer outlet with a soft, dry cloth. Do not use water or liquid cleaners directly on the outlet.

Routine cleaning once a week is sufficient for most users. A deeper checkup and inspection every 6–12 months will help maintain optimal performance.

If your water is very hard, occasional descaling may be beneficial. We recommend using descaling products approved for use with ceramic toilets — avoid products that could damage internal components.

You should clean the ceramic surfaces, nozzle area, control panel, and seat regularly to maintain hygiene and appearance.

Yes. Cleanwave Breeze 700 has self-cleaning for the nozzle after each use, as well as an automatic flushing and deodorizing system to keep the bowl fresh.

No user lubrication is required. All moving parts are designed for maintenance-free operation during the product's lifetime.

It is not recommended to use bleach or chlorine-based products, as they can damage internal seals and components. Use gentle bathroom cleaners instead.

If limescale appears on ceramic surfaces, use a gentle descaler suitable for toilets. Avoid contact of harsh chemicals with plastic or electronic components.

Wipe the control panel with a soft, damp cloth. Do not spray cleaners directly onto the panel to avoid liquid entering the electronics.

Yes. The seat can be easily removed in most Cleanwave models for more thorough cleaning. Refer to the product manual for instructions.

Depending on the model, the deodorizing filter may need periodic replacement or cleaning. Please check your model's guide for maintenance intervals.

Most Cleanwave models have minimal consumable parts. If your model has a replaceable deodorizing filter or water filter, check and replace according to the manual.

You can use diluted vinegar to gently remove limescale from ceramic surfaces, but avoid contact with electronics and moving parts.

Regular weekly cleaning is recommended. If you notice reduced performance, unusual odors, or buildup, perform deeper cleaning or contact support.

Routine cleaning takes just a few minutes per week. The self-cleaning features reduce manual effort compared to traditional toilets.

Yes. Cleanwave works well even in hard water areas. Using an in-line water filter may help extend the product’s lifespan in such conditions.

Cleanwave offers a similar level of comfort and hygiene at a more accessible price point — with fast installation and modern design.

Cleanwave Breeze 700 offers many similar features to Geberit AquaClean — including automatic washing, drying, heated seat, deodorization, and self-cleaning. Cleanwave distinguishes itself by offering these benefits at a more affordable price point and with a simpler, faster installation that fits standard frames like Geberit. Additionally, Cleanwave uses intuitive controls and is known for its sleek, minimalist design.

Unlike TOTO Washlet, which is typically an add-on seat installed on an existing toilet, Cleanwave Breeze 700 is a fully integrated smart toilet. This offers better overall design, seamless operation, and avoids compatibility issues with old toilet models. Cleanwave also provides similar comfort features as TOTO but in a modern, all-in-one solution.

Yes. While cheap bidet seats offer basic functionality, Cleanwave provides a much more reliable, durable, and hygienic experience. It integrates superior materials, heating, advanced washing modes, and certified European safety standards — something often missing from low-end products.

Bidet attachments are basic and often lack heated water, drying, seat heating, and deodorizing. Cleanwave Breeze 700 provides an all-in-one luxury experience, eliminating the need for toilet paper and significantly improving hygiene and comfort.

Cleanwave replaces the need for a separate bidet, saving space and simplifying your bathroom design. It also adds advanced comfort features like drying, heated seats, and deodorization — features that traditional bidets lack.

Yes. In most cases, Cleanwave offers a comparable feature set to premium Geberit models at a significantly lower total cost — including product price and installation fees.

Unlike add-on seats that may not fit perfectly on all toilets, Cleanwave is a fully integrated solution designed from the ground up — ensuring better performance, seamless aesthetics, and enhanced hygiene with fewer installation headaches.

Yes. Bidet sprayers often lack temperature control and self-cleaning features. Cleanwave provides precise washing with warm water, self-cleaning nozzles, and a built-in drying function for better hygiene and user comfort.

Absolutely. Cleanwave is designed as a complete toilet solution and is ideal for replacing old toilets during bathroom renovations or upgrades — with modern hygiene and comfort features that old toilets simply cannot match.

Yes. Cleanwave Breeze 700 offers similar core functions to Japanese luxury toilets (heated seat, washing, drying, deodorizing), with added compatibility for European plumbing systems and more accessible pricing.

Yes. A separate bidet requires extra space and plumbing, while Cleanwave combines toilet and bidet in one unit, providing greater convenience and saving valuable space in modern bathrooms.

Yes. Cleanwave smart toilets are used in high-end spa bathrooms and wellness centers to provide guests with the highest level of comfort, hygiene, and a premium bathroom experience.

Cleanwave offers superior build quality, durability, and European safety certifications compared to most cheap electronic bidet seats. It also integrates advanced functions like warm air drying, deodorization, and self-cleaning — features often lacking in budget products.

Yes. Cleanwave Breeze 700 includes multiple washing modes such as front wash, rear wash, oscillating wash, and massage wash — far beyond what basic bidet seats or attachments can offer.

Yes. Cleanwave Breeze 700 is engineered for low-noise operation during washing, drying, and flushing — ideal for quiet household use, even at night.

Yes. Thanks to optimized flush cycles and efficient washing, Cleanwave typically uses less water per use compared to many traditional toilets, contributing to lower utility costs and better eco performance.

Yes. Cleanwave is designed to work with standard European frames and plumbing, making installation easier than some proprietary or highly customized smart toilets.

Cleanwave comes with a 2-year manufacturer warranty — competitive with most major European and Japanese brands. Extended warranty options may also be available depending on your retailer.

Yes. Cleanwave Breeze 700 delivers premium features found in much more expensive smart toilets — offering excellent value for money in the smart toilet segment.

Orders are typically processed and shipped within 3–5 business days. Delivery times may vary by location.

You can order Cleanwave Breeze 700 directly through our official website, from selected authorized dealers, and from premium bathroom showrooms. Always ensure you purchase from trusted sources to receive full warranty and support.

Typical shipping times within the EU are 3–5 business days. For international orders, shipping times may vary depending on location — please check estimated delivery during checkout.

Shipping costs depend on your delivery location and order size. During checkout, the exact shipping cost will be calculated and displayed before payment.

We frequently run free shipping promotions — please check the website for current offers. Large orders or showroom pickup may also qualify for free shipping.

We currently ship Cleanwave Smart Toilets to most European Union countries. International shipping may be available — contact our sales team for specific regions.

Yes. Once your order is shipped, you will receive an email with tracking information so you can monitor delivery progress.

Each Cleanwave unit is securely packaged in protective boxes with reinforced corners to prevent damage during shipping. The product is tested and inspected prior to shipment.

Yes — since this is a high-value product, a signature is required upon delivery. Please ensure someone is available at the delivery address to receive the order.

If you miss the delivery, the courier will leave a notice with instructions to reschedule or collect your package at the nearest facility.

If your order has not yet shipped, you may contact customer service to request an address change. Once shipped, changes are typically not possible.

Express or expedited shipping may be available for certain locations. Please contact us in advance if you require urgent delivery.

Currently, we do not offer guaranteed delivery date selection — however, tracking information will allow you to estimate the arrival window and plan accordingly.

We work with reliable international couriers and transport partners specializing in handling delicate and valuable goods, such as DHL, DPD, or GLS — depending on your region.

Yes — we offer tailored shipping and pricing for project orders (hotels, offices, developers). Please contact our sales team for volume orders or B2B quotes.

In some regions, showroom pickup or warehouse pickup is possible. Contact our team to check availability for personal pickup.

Yes. You will receive a notification email when your order ships, along with tracking details and an estimated delivery window.

If you need to delay shipping, please contact us as early as possible — we will do our best to accommodate your request before the order is dispatched.

Yes. Every Cleanwave Breeze 700 is shipped with a full installation and user manual. You can also download a digital version from our website.

Split delivery is available for B2B or project orders. For individual customers, each order is shipped to a single address per checkout.

We accept major credit cards, bank transfers, and selected online payment methods — full list available at checkout.

We accept most major credit and debit cards, bank transfers (SEPA), and selected online payment services such as PayPal or Klarna. The available payment options for your region will be displayed during checkout.

Yes. You can choose bank transfer (SEPA) during checkout. Once the payment is received, your order will be processed and prepared for shipping.

Yes — PayPal is accepted for most online orders. You can select PayPal at checkout for secure payment processing.

In selected regions, installment payments or financing options may be available via third-party providers such as Klarna. Availability depends on your country and credit rating.

Yes. Business and professional customers are welcome to place orders. During checkout, you can enter your company details to receive a VAT invoice.

Yes. All invoices include VAT where applicable and are fully compliant with EU invoicing standards. Business customers can request invoices with their company data.

Yes. A full VAT invoice will be provided with every order, either electronically (PDF) or on paper upon request.

Yes. You can use a company card to pay for your order. During checkout, be sure to enter your company details for invoicing purposes.

Yes. All prices displayed on the website include VAT (where applicable), in accordance with the tax rules of your country.

If you are an eligible international customer (outside the EU), you may be able to claim a VAT refund. Please contact our customer service for details on export sales and tax-free options.

All payments are processed in EUR. If you use an international card or account, your bank will handle currency conversion at its exchange rate.

Yes. Many interior designers, architects, and contractors order Cleanwave on behalf of their clients. Be sure to provide full delivery and invoicing details at checkout.

Yes. If you have a valid promotional or discount code, you can enter it at checkout to apply the discount to your order.

Yes. Our website uses industry-standard SSL encryption and secure payment gateways to ensure your data is protected during the transaction process.

At this time, orders must be paid in full prior to shipping. Deferred payment options may be available through financing partners where supported.

Yes. You will receive an email confirmation once your payment is successfully processed and your order is confirmed.

If your payment is declined, please try an alternative method or contact your bank for assistance. You can also reach out to our support team for help completing your order.

Currently, split payments across multiple cards are not supported. You can pay in full with a single card, bank transfer, or approved financing option.

Most electronic payments (cards, PayPal) are processed instantly. Bank transfers may take 1–2 business days depending on your bank’s processing times.

Cleanwave toilets come with a 2-year manufacturer warranty. Please refer to our warranty terms for full details.

Cleanwave Smart Toilets come with a 2-year manufacturer warranty covering manufacturing defects and component failures under normal usage conditions. Please refer to our warranty terms for full details.

If you wish to return your Cleanwave order, please contact our customer service within 14 days of delivery. We will provide return instructions and arrange collection or provide return address details.

We offer a 14-day return period for unused products in original condition and packaging. Please contact us to initiate your return and ensure compliance with return terms.

Return shipping costs are typically the responsibility of the customer, unless the return is due to a product defect or delivery error on our part.

Once the returned product is received and inspected, refunds are usually processed within 5–7 business days. You will receive a confirmation email once your refund is issued.

Eligible items include Cleanwave Smart Toilets in unused, resalable condition with original packaging. Used, installed, or damaged units are not eligible for return unless covered under warranty.

If your Cleanwave toilet arrives damaged, please contact us immediately — ideally within 48 hours of delivery. We will arrange replacement or repair under our damage policy.

Should you encounter a defect during the warranty period, please contact our support team. We will assess the issue and arrange repair, replacement, or other suitable resolution in line with our warranty terms.

The warranty applies to the original purchaser and delivery address. For cases such as property resale, please contact us to discuss warranty transfer options.

Installed or used units are not eligible for return unless covered by warranty repair or replacement. Please ensure product suitability prior to installation.

In most cases, no restocking fee is charged. However, if the returned product shows signs of use or damage, a deduction may apply. Full details are provided in our return policy.

Yes. Returns must be made in original packaging to prevent transit damage. If you no longer have the packaging, please contact us — we may be able to arrange replacement packaging for return shipment.

Warranty service is provided via repair or replacement of affected components. In some cases, on-site service may be arranged through an authorized technician.

Depending on the issue, we may provide repair, replacement parts, or a replacement unit under warranty. Our support team will advise the best resolution based on the warranty terms.

Exchanges are not offered as standard. If you wish to upgrade or change model after purchase, please contact us — options may be available depending on order status and product condition.

Yes, within 14 days of delivery — provided the product is unused and in original packaging. Please notify us in advance to arrange the return.

Extended warranty options may be available at the time of purchase or through authorized partners. Please inquire during ordering for more details.

Warranty covers manufacturing defects under normal use. Accidental or intentional damage is not covered, but repairs may be possible — please contact us for advice.

You can contact our technical support team via email or contact form on the website. Please provide your order number, product details, and a description of the issue to help us assist you promptly.

You can contact our support team via the contact form on our website or by email. We aim to respond within 24 hours.

You can contact our technical support team via the contact form on our website or by sending an email to support@cleanwave.eu. We aim to respond within 24–48 business hours.

Please include your order number, product model (e.g., Breeze 700), date of purchase, and a detailed description of the issue. This will help our team assist you as quickly as possible.

We aim to respond to all technical support inquiries within 24–48 business hours. During peak periods, response times may vary slightly, but we prioritize all warranty or urgent issues.

At this time, our primary support channel is email and web contact form, allowing us to track issues more efficiently. Phone support may be available in some regions through our authorized partners.

If your product is within the 2-year warranty period and the issue is related to a manufacturing defect or component failure, it will typically be covered. Our support team will assess and confirm warranty eligibility.

If your warranty has expired, we can still assist with paid service, replacement parts, or advice. Please contact us to discuss options — many repairs are simple and cost-effective.

In some regions, on-site service is available through authorized partners. For other areas, we may provide remote support, replacement parts, or recommend certified service technicians.

You can order replacement parts directly from our support team. Please contact us with your product model and required part — we will provide pricing and availability details.

If your Cleanwave toilet displays an error code, consult the user manual for troubleshooting steps. If the issue persists, contact technical support with details of the code and product status.

You can reset the toilet by disconnecting the power for 30 seconds and reconnecting. If the issue persists, please contact our support team for further assistance.

The current Cleanwave models do not require user-updatable software. If any updates are needed, they will be provided by authorized service technicians during maintenance.

The full product manual is provided with your Cleanwave toilet at delivery. You can also download the latest digital version from our website in the Support section.

If the flushing function is not working, check that the power is connected and water supply is open. If the issue persists, contact technical support for troubleshooting assistance.

Yes. We maintain stock of common replacement parts for all current models, ensuring fast service and repairs if needed.

We guarantee spare part availability for at least 7 years after product purchase, ensuring long-term support for your Cleanwave toilet.

We provide ongoing support even after warranty expiration — parts and paid service are available to extend the useful life of your Cleanwave product.

If you are an installer or technician interested in becoming an authorized Cleanwave service partner, please contact our business team for certification information and training opportunities.

Yes. Our primary support is offered in English and Polish. For other languages, please contact us and we will assist or refer to a local partner if available.

We maintain a network of authorized service partners — please visit our website or contact support for a list of partners in your area.

Yes. Preventative maintenance can be scheduled through our service partners to ensure optimal performance of your Cleanwave toilet over time.